Frequently Asked QuestionsFAQs
FREQUENTLY ASKED QUESTIONS
Are you Ofsted Registered?
Our Ofsted Registration number is 2544838.
How do I sign-up for my child to attend your nursery /after-school/holiday camp sessions?
Please visit the Register Now page to register your interest and begin the sign-up process. All information regarding registration is listed on the website. We will be in touch with you within 24 hours of receiving your registration.
Do I need to make an appointment to look around Wild About Play?
If you are interested in enrolling your child into our nursery, we strongly recommend attending an open day session first to meet the team and see what we do and how we go about enabling an enriching educational experience for our children.
After-school club or holiday camp sessions can be booked straight away and a visit is not necessary.
Is there a minimum attendance you require?
In order to give your child the best chance of settling in, we ask for a minimum of two days per week for nursery children. This allows your children to get fully settled, and benefit from the outdoor education we provide.
Our holiday camps also have a minimum of two sessions attendance per week, however, our after-school sessions do not have a minimum attendance requirement.
Are you part of the government’s tax-free childcare scheme?
Yes, we are listed on the Government tax free childcare scheme.
If you get Tax-Free Childcare, you’ll get an account. For every £8 you pay into this account, the government will pay in £2 to use to pay your provider. You can get Tax-Free Childcare at the same time as 30 hours of free childcare if you’re eligible for both. You can use tax-free childcare to pay for our nursery and for our after school clubs.
What Government funded hours are available to me through WaP?
15 hours universal entitlement:
If your child is between 3 and 4 years old, you should be able to access 570 hours of entitlement hours funded by the Government. This funding can be applied across the school terms (38 weeks per year) or stretched to cover a longer period of the year (51 weeks per year).
2 year olds:
Some two-year-olds in England can also get free entitlement hours funded by the Government if they meet this criteria:https://www.gov.uk/help-with-childcare-costs/free-childcare-and-education-for-2-to-4-year-olds
30 hours (15 additional hours)
Households with working parents of 3 and 4 year olds are able to obtain an additional 15 hours of funded childcare provided that they meet certain eligibility criteria. We are happy to support this scheme to enable parents to access WaP quality child care at affordable prices for their children.
Do I need to provide new waterproof and winter clothing?
All children need to have suitable outdoor clothing provided in a rucksack. This is a necessary requirement and will be covered again during the registration process. Part of your registration fees will cover suitable waterproof trousers and waterproof jacket.
Additional items required include long trousers, warm clothing if cold, trainers if it is dry, wellies if it is wet and for most of the winter and spring months.
Holiday camp and after school club children need wellies, waterproof and warm clothing, After school club children will be given the opportunity to change at school, or on-site. A full list of required kit can be found here (link to kit lists)
Do you open for Bank Holidays and holidays?
We do not run term-time nursery or after-school clubs during school holidays or on bank holidays.
Our office is open during the school holidays between 8:30am - 6pm Monday - Friday.
How do I know about my child’s daily routine and what they are learning?
At the end of the day, our practitioners are more than happy to discuss the activities we have participated in. We will also provide you with a weekly wrap-up on our online communication system Famly, which will include a detailed write-up of the activities we have enjoyed and the skills they have learned and practiced.
This will be accompanied by photographs taken by our practitioners throughout the week.
What happens if my child is sick or injured?
We work, learn and play in the outdoors and strive to keep our setting as healthy as possible. Please help us to prevent the spread of infections and do not bring your child to Wild about Play if your child is sick.
When the cause of the illness is sickness or diarrhoea we ask your child to stay away for 48hrs after the last day of illness. We are unable to refund any fees due to illness.
We have an evacuation plan for emergencies and incidents in place. In case of an accident, a First Aider will attend to your child while another member of staff will call medical help if necessary. When possible please let us know by email, phone call or Famly that your child is unable to attend their session at least 4 hours prior to the session start time.
Covid 19 sickness: Please make sure that you keep your child at home if any of the Coronavirus symptoms are found. Please only bring your child in once a test has been done and the result is negative. In the event of a positive result, please isolate for ten days and do not bring your child into nursery in line with Government guidelines.
Do you provide any food or snacks?
Due to the ongoing pandemic, we are currently not providing any food or snacks. We advise that you pack your child a nut free lunch, snacks and a water bottle in their bag.
Once this pandemic is over we will return to providing freshly made soups, food and fruits for our children.
How do I know my child will be kept safe?
All our staff undergo enhanced DBS checks. Wild about Play staff perform high quality and regular risk assessments on equipment and procedures to ensure everything is maintained to the highest standard. Safeguarding is of paramount importance to us. All staff will undergo safeguarding training and we have a Designated Safeguarding Lead who will audit all of our safeguarding procedures.
How do you use your data?
All personal data is stored securely in accordance with the EU General Data Protection
Regulations. Under GDPR we will ensure that your personal data is processed lawfully, fairly and transparently without adversely affecting your rights.
Have any more questions?
If you have any further questions, please feel free to contact firstname.lastname@example.org and we will be happy to help.